Order & Shipping Details

1. Orders should be reviewed carefully before confirmation. Once an order is placed, no changes, cancellations, or exchanges will be accepted.
   
   
2. Online orders will be processed and shipped within 14 to 21 business days.
   
   
3. SF Express charges an additional fee for deliveries to remote areas in Hong Kong, which will be collected at the time of delivery, and customers are responsible for this surcharge; for full terms and conditions, please click here to view.
   
   
4. An email notification will be sent when the order has been successfully shipped. The tracking number can be accessed via the "View My Order" section.
   
   
5. Online orders are not eligible for in-store pickup.
   
   
6. Membership points cannot be used for Mega Sale orders, and the promotion cannot be combined with other offers.
   
   
7. Customers are encouraged to download the SF Express app and enable notifications to receive shipping updates.
   
   
8. Orders will be shipped as quickly as possible. For urgent purchases, it is recommended to visit stores directly.
   
   

Other Items

1. The "Wake-Up Snapshot" photography service at the K11 store will be temporarily unavailable during the Mega Sale period.
   
   
2. The beauty room at the Hysan store will be temporarily unavailable and used for Mega Sale activities.
   
   
3. During the Mega Sale period, welcome gifts, the referral program, and the empty bottle recycling program will be temporarily suspended until the end of the Mega Sale.