Terms and Conditions

WULT Return & Exchange Policy

Damaged or Faulty Items

If you receive a faulty or damaged item, please contact us within 7 days of receiving your order (for online purchases), or within 7 days of purchase (for in-store purchases):

  • Online Orders: +852 6897 0002
  • In-Store Purchases: +852 6229 5555

Please provide your Order Number when contacting us. Our Customer Service team will assist you. Membership points will be adjusted after a refund.

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Allergic Reactions

If you experience an allergic reaction after using our products, please contact us for assistance at the numbers above.

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Bundles & Promotional Items

For specific offers or promotion events, a full return and refund is required. All discounted products from the purchase must be returned together. Partial returns or refunds are not accepted for these promotions.

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Lost Packages

We do not assume responsibility for reimbursement or compensation for items lost in transit. Please contact the shipping company directly for assistance.

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Return Shipping Fees

  • Transaction and shipping fees are non-refundable.
  • Customers are responsible for any additional shipping costs for returns or exchanges.
  • We do not assume responsibility for returned packages lost in transit.
  • Faulty or damaged items must be verified by the WULT Team.
  • Bundles or sets must be returned in full for a refund.
  • Returned product(s) are the customer's responsibility until they arrive at WULT.

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Refunds & Exchanges

  • No refunds, returns, or exchanges are offered unless the goods are faulty or damaged.
  • If the item is no longer in stock, an exact replacement or exchange is not available.
  • For special cases approved by the WULT Team:

    Product(s) must be at least 50% full and within 3 months of purchase (as per your invoice/receipt).
    Refunds will be issued via gift cards only.
    Acceptance criteria include wrongly described product information.

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Order Cancellation

  • Orders canceled or refunded prior to fulfillment can only be refunded via gift cards.
  • Cancellations are not available once items have shipped.

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Combining Orders & Discount Codes

  • Combining orders is not available. Shipping fees are non-refundable.
  • Discount codes must be applied at checkout. No refunds for missed codes unless approved by the WULT Team (refunds via gift cards only).

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Returning Online Orders In-Store


  • Online orders cannot be returned or exchanged in-store.

  • Please send faulty or returnable products to:
    WULT Return Department
    7/F, Shiu Fung Hong Building,
    239-291 Wing Lok Street,
    Sheung Wan, Hong Kong


  • Contact us at +852 6897 0002 once your item(s) has been shipped.

  • Only cases approved by the WULT Team can be returned.

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Final Decision

All final decisions regarding returns, refunds, and exchanges are at the discretion of WULT.

If you have any questions or special cases, please contact our Customer Service team. We value your feedback and strive to improve our products and services.

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  1. Orders should be reviewed carefully before confirmation. Once an order is placed, no changes, cancellations, or exchanges will be accepted.
  2. Online orders will be processed and shipped within 14 to 21 business days.
  3. When the order has been successfully shipped, the tracking number can be accessed via the "View My Order" section at the confirmed order email.
  4. Online orders are not eligible for in-store pickup.
  5. Membership points cannot be used for Mega Sale orders, and the promotion cannot be combined with other offers.
  6. Customers are encouraged to download the SF Express app and enable notifications to receive shipping updates.
  7. Orders will be shipped as quickly as possible. For urgent purchases, it is recommended to visit stores directly.