Order & Shipping Details

1. Orders should be reviewed carefully before confirmation. Once an order is placed, no changes, cancellations, or exchanges will be accepted.
2. Online orders will be processed and shipped within 14 to 21 business days.
3. An email notification will be sent when the order has been successfully shipped. The tracking number can be accessed via the "View My Order" section.
4. Online orders are not eligible for in-store pickup.
5. Membership points cannot be used for Mega Sale orders, and the promotion cannot be combined with other offers.
6. Customers are encouraged to download the SF Express app and enable notifications to receive shipping updates.
7. Orders will be shipped as quickly as possible. For urgent purchases, it is recommended to visit stores directly.

Other Items

1. The "Wake-Up Snapshot" photography service at the K11 store will be temporarily unavailable during the Mega Sale period.
2. The beauty room at the Hysan store will be temporarily unavailable and used for Mega Sale activities.
3. During the Mega Sale period, welcome gifts, the referral program, and the empty bottle recycling program will be temporarily suspended until the end of the Mega Sale.

訂單及寄送詳情

1. 請在下單前仔細確認，訂單一經確認，不設任何更改、取消或退換。
2. 網上訂單將於 14 至 21 個工作天內處理及寄出。
3. 訂單成功寄出後，系統會發送電子郵件通知，並可於「View My Order」中查看追蹤號碼。
4. 網上訂單將不設門市取貨服務。
5. 會員積分不可用於 Mega Sale 訂單，且不能與其他優惠同時使用。
6. 建議顧客下載順豐快遞 APP 並開啟通知功能，以接收寄送更新。
7. 訂單將儘快寄出，若有緊急需求，建議直接到門市購買商品。

其他事項

1. Mega Sale 期間，K11 分店的「起床快照」影相服務將暫時停用。
2. 希慎分店的美容房將暫時停用並用作 Mega Sale 活動用途。
3. Mega Sale 期間，迎新禮品、好友計劃及空瓶回收計劃將暫停至Mega Sale完結。